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Parking services. Parking enforcement services. Document management system. Car park cleaning services. Car park services. Microcomputer hardware. Hardware. Software package and information systems. Industry specific software package. Administration ...

Contract award notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

London Borough of Barnet
North London Business Park, Oakleigh Road South
Contact point(s): Martyn Carter
N11 1NP London
Telephone: +44 2083597267
Fax: +44 8708896811

Internet address(es):

Address of the buyer profile:

I.2)Type of the contracting authority
Regional or local authority
I.3)Main activity
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract
Provision of parking services.
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 27: Other services

NUTS code UKI21

II.1.3)Information about a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Short description of the contract or purchase(s)
Parking services. Parking enforcement services. Document management system. Car park cleaning services. Car park services. Microcomputer hardware. Hardware. Software package and information systems. Industry specific software package. Administration software package. Hardware consultancy services. Administration services. Control, safety or signalling equipment for parking facilities. The following services are included within the scope of this procurement process. These are principally the provision of:
- On and off-street enforcement,
- A cashless parking service,
- Processing of penalty charge notices (PCNs), including representations and appeals,
- Dealing with payments and non-statutory correspondence,
- Automated bus lane enforcement system,
- Sign and lines maintenance.
The contract will not cover telephone enquiries or issuing of parking permits, administration of suspensions or dispensations.
Services in scope currently have a gross expenditure revenue budget approximating 4 500 000 GBP p.a and have approximately 90 full time equivalent posts.
Enforcement is generally from 0700 to 2200 every day and 48 Civil Enforcement Officers (CEOs) issue some 140 000 PCNs per annum. They are deployed on foot, by car or on motorcycles to cover the entire borough which is a mixture of Controlled parking zones (CPZs) and areas of location-specific controls. CEOs also undertake the inspection of some 2 000 suspected abandoned vehicles every year.
Within the CPZs paid parking is currently controlled by either pay and display or pay by phone. It is planned to remove all of the pay and display machines by September 2011 therefore no provision for any aspect of this service will be made in the contract. The pay by phone system will handle up to 1 000 000 transactions per annum, together with the cash at shop alternatives currently being developed.
The processing of these PCNs, together with another 20 000 from an automated bus lane enforcement system, gives rise to some 600 000 items of correspondence per year. The contract will include responding to informal representations and enquiries; preparing and issuing decisions and case packs for formal representations and appeals and the receipt, processing and banking of payments at every stage. The contract will also cover debt recovery process, including providing and instructing bailiffs.
The services are currently provided from council premises in North London Business Park and in Mill Hill East. These premises will not be available for use as part of this contract. Therefore, suitable alternative accommodation will be required.
The council will make available the Civica CE operating system, which it will continue to host on its own network, although the contract will require the provision of all hand-held computer terminals and ancillary equipment required for enforcement.
The contractor will include the provision of all stationery and consumables for use in enforcement and in any part of the recovery process.
The contractor will be required to include the replacement or repair of missing time plates and markings throughout the borough together with the inspection and minor maintenance of fifteen surface car parks. It will also include the erection of temporary suspension signs.
The Council is seeking to procure a parking service via the restricted procurement process. The contract is intended to run for 5 years with the option to extend for a further 2 years.
The council will select the most economically advantageous tender that best meets our desired outcomes. If during the tender evaluation process it becomes clear that the no tender response is able to deliver our objectives, the Council reserves the right to reconsider its strategy.
II.1.5)Common procurement vocabulary (CPV)

63712400, 98351110, 48311100, 90914000, 98351100, 30215000, 44316400, 48000000, 48100000, 48219300, 72100000, 75100000, 34996300

II.1.6)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): no
II.2)Total final value of contract(s)
II.2.1)Total final value of contract(s)

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of
Ability to deliver an effective enforcement service. Weighting 25
Performance management and monitoring arrangements. Weighting 17
Effective HR practices, professional development and location issues. Weighting 10
Service change and development. Weighting 8
Cost. Weighting 40
IV.2.2)Information about electronic auction
An electronic auction has been used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority
IV.3.2)Previous publication(s) concerning the same contract

Section V: Award of contract

Contract No: 50532 Lot title: Provision of parking enforcement and related services.
V.1)Date of contract award decision:
V.2)Information about offers
Number of offers received: 4
V.3)Name and address of economic operator in favour of whom the contract award decision has been taken

NSL Ltd.
4th Floor, Westgate House, Westgate Road
W5 1YY London
Telephone: +44 2089918896
Internet address:

V.4)Information on value of contract
Initial estimated total value of the contract:
Value: 15 000 000 GBP
Excluding VAT
Total final value of the contract:
Value: 14 229 900 GBP
Excluding VAT
If annual or monthly value:
Number of years: 5
V.5)Information about subcontracting
The contract is likely to be sub-contracted: no

Section VI: Complementary information

VI.1)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.2)Additional information:
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender. GO Reference: GO-201232-PRO-3753621.
VI.3)Procedures for appeal
VI.3.1)Body responsible for appeal procedures
VI.3.2)Lodging of appeals
VI.3.3)Service from which information about the lodging of appeals may be obtained
VI.4)Date of dispatch of this notice: