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The Council has embarked on an Enhancing the Customer Experience Programme. The emphasis of this work stream is the refocus of our services to provide Customer Services Unit and departments with the necessary client based information pulled from ...

Contract notice

Supplies

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Mole Valley District Council
Pippbrook
Dorking
RH4 1SJ
United Kingdom
Contact person: Ellie Guinan
Telephone: +44 1306885001
E-mail:
NUTS code: UKJ26

Internet address(es):

Main address: http://www.molevalley.gov.uk/

Address of the buyer profile: http://www.molevalley.gov.uk/

I.2)Joint procurement
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.sesharedservices.org.uk/esourcing
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.sesharedservices.org.uk/esourcing
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
Regional or local authority
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

MVDC - SF - Customer Transaction Management System.

Reference number: MVDC - 015799
II.1.2)Main CPV code
48445000
II.1.3)Type of contract
Supplies
II.1.4)Short description:

The Council has embarked on an Enhancing the Customer Experience Programme. The emphasis of this work stream is the refocus of our services to provide Customer Services Unit and departments with the necessary client based information pulled from various back office systems to allow them to deal with as many types of transactions at first point of contact as possible and to automatically update back office systems wherever possible. To achieve this the Council is intends to purchase and implement an off site cloud based, Customer Transaction Management System solution that will have the capacity to enable both simple and more complex transactions and interactions to be delivered transparently. The initial contract will be for 3 years, with the option for the Council to take up to a maximum of four 1 year extensions.

II.1.5)Estimated total value
Value excluding VAT: 200 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)
48445000
72212445
II.2.3)Place of performance
NUTS code: UKJ26
II.2.4)Description of the procurement:

Cloud based software.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 84
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: yes
Description of options:

3 years initial contract with the option for annual extensions up to a maximum of 4 years, overall maximum duration of contract is 7 years.

II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 02/10/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 02/10/2017
Local time: 12:00
Place:

Mole Valley District Council.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:

Potential operators will need to register with the e-tendering portal, for which there is not a fee. All tender documentation will be available to potential suppliers once they have registered with the portal and expressed an interest in this procurement.

If potential operators, or would like to seek clarification of information then then they should do so through SE Shared Services portal. All questions will be answered, and all clarification circulars issued, through the portal.

VI.4)Procedures for review
VI.4.1)Review body
Mole Valley District Council
Pippbrook
Dorking
RH4 1SJ
United Kingdom

Internet address:http://www.molevalley.gov.uk/

VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice:
15/08/2017