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Integrated Finance and Housing Management Solution, Customer Relationship Management Solution and Associated Services.

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Connect Housing Association
205 Roundhay Road
Leeds
LS8 4HS
United Kingdom
Contact person: Alan Davis
Telephone: +44 3005000600
E-mail:
NUTS code: UKE4

Internet address(es):

Main address: http://www.connecthousing.org.uk

I.2)Joint procurement
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: http://www.delta-esourcing.com/tenders/UK-UK-Leeds:-Industry-specific-software-package./93T42BBGTY
Additional information can be obtained from another address:
Connect Housing Association
205 Roiundhay Road
Leeds
LS8 4HS
United Kingdom
Contact person: Alan Davis
Telephone: +44 3005000600
E-mail:
NUTS code: UKE4

Internet address(es):

Main address: http://www.connecthousing.org.uk

Tenders or requests to participate must be submitted electronically via: http://www.delta-esourcing.com/
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
Regional or local authority
I.5)Main activity
Housing and community amenities

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Integrated Finance and Housing Management Solution, Customer Relationship Management Solution and Associated Services.

II.1.2)Main CPV code
48100000
II.1.3)Type of contract
Services
II.1.4)Short description:

Integrated Finance and Housing Management Solution, Customer Relationship Management Solution and Associated Services.

II.1.5)Estimated total value
Value excluding VAT: 1 000 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)
48900000
48000000
48422000
II.2.3)Place of performance
NUTS code: UKE4
Main site or place of performance:

West Yorkshire.

II.2.4)Description of the procurement:

The contracting authority is a community benefit society and wishes to procure a new fully integrated Finance and Housing management solution, Customer Relationship Management solution and associated services that enable the delivery of excellent services right first time including: CRM, Finance, Housing Management, Repairs Management, Mobile Working, Digital services for customers.

The preferred bidder is expected to be a prime contractor that can supply a solution that is customer-centric with sophisticated customer relationship management (CRM) capabilities across a diverse customer base, and allow colleagues to work when mobile (off-line as well as online) from any location. It will have a customer, finance, tenancy and property database and offer valuable self-service capabilities for residents and stakeholders/partners.

An indicative outline timetable is provided in the SSQ documentation.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 1 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

The contract will be for an initial period of 60 months with the option to extend for 2 further periods of 24 months each.

II.2.9)Information about the limits on the number of candidates to be invited
Envisaged minimum number: 3
Maximum number: 6
Objective criteria for choosing the limited number of candidates:

As set out in the SSQ document.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: yes
Description of options:

See II.2.7) above.

II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Competitive dialogue
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 28/09/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date: 09/10/2017
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Leeds:-Industry-specific-software-package./93T42BBGTY

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/93T42BBGTY

GO Reference: GO-2017816-PRO-10845909.

VI.4)Procedures for review
VI.4.1)Review body
Connect Housing Association
205 Roundhay Road
Leeds
LS8 4HS
United Kingdom
Telephone: +44 3005000600
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice:
16/08/2017