By browsing our site you agree to our use of cookies. You will only see this message once. Find out more
We regret to inform you that we have ceased publication of current announcements.
Unitedkingdom-tenders.co.uk domain is for sale. Please contact us.

Provision of a Revenues and Benefits Administration service which includes: Housing Benefit Administration, Council Tax Support (Local Scheme) Administration and Revenues Administration including Telephony Services. The services are being contracted ...

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Redcar and Cleveland Borough Council
Redcar
TS10 1RT
United Kingdom
Contact person: Michelle Gray
E-mail:
NUTS code: UKC12

Internet address(es):

Main address: www.redcar-cleveland.gov.uk

I.2)Joint procurement
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: www.nepo.org
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.nepo.org
I.4)Type of the contracting authority
Regional or local authority
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Revenues and Benefits Service Provision.

Reference number: DN278988
II.1.2)Main CPV code
75310000
II.1.3)Type of contract
Services
II.1.4)Short description:

Provision of a Revenues and Benefits Administration service which includes: Housing Benefit Administration, Council Tax Support (Local Scheme) Administration and Revenues Administration including Telephony Services. The services are being contracted for a 7 year initial term with a 3 year option to extend (total 10 years). The contract commencement date is 8.5.2018.

II.1.5)Estimated total value
Value excluding VAT: 18 500 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: yes
Tenders may be submitted for one lot only
Maximum number of lots that may be awarded to one tenderer: 2
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:

Lot 1 only or Lot 1 + Lot 2.

II.2)Description
II.2.1)Title:

Back Office

Lot No: 1
II.2.2)Additional CPV code(s)
79000000
75110000
72000000
66172000
II.2.3)Place of performance
NUTS code: UKC12
Main site or place of performance:

Redcar and Cleveland.

II.2.4)Description of the procurement:

The Council require the provision of a Revenues and Benefits Service to include Housing Benefit Administration, Council Tax Support (Local Scheme) Administration and Revenues Administration.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 16 500 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 120
This contract is subject to renewal: yes
Description of renewals:

The contract may be renewed at the end of the initial period of 84 months. There is one optional extension of 36 months.

II.2.10)Information about variants
Variants will be accepted: yes
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Variants will be evaluated based on the same evaluation criteria as is stated in the tender documentation.

II.2)Description
II.2.1)Title:

Telephony Services

Lot No: 2
II.2.2)Additional CPV code(s)
64200000
75000000
II.2.3)Place of performance
NUTS code: UKC12
Main site or place of performance:

Redcar and Cleveland.

II.2.4)Description of the procurement:

The Council require the provision of a Housing Benefit/Council Tax Support and Revenues Enquiries telephony handling service.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 2 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 120
This contract is subject to renewal: yes
Description of renewals:

The contract may be renewed at the end of the initial period of 84 months. There is one optional extension of 36 months.

II.2.10)Information about variants
Variants will be accepted: yes
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Variants will be evaluated based on the same evaluation criteria as is stated in the tender documentation.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 02/10/2017
Local time: 14:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 02/10/2017
Local time: 14:00
Place:

Redcar and Cleveland.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: yes
Estimated timing for further notices to be published:

2027.

VI.2)Information about electronic workflows
VI.3)Additional information:

All tender documentation is available via: www.nepo.org search current opportunities under Redcar and Cleveland Borough Council. Once you have expressed your interest you have immediate access to the tender documentation.

VI.4)Procedures for review
VI.4.1)Review body
Redcar and Cleveland Borough Council
Redcar
TS10 1RT
United Kingdom

Internet address:www.redcar-cleveland.gov.uk

VI.4.2)Body responsible for mediation procedures
Redcar and Cleveland Borough Council
Redcar
TS10 1RT
United Kingdom

Internet address:www.redcar-cleveland.gov.uk

VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
Redcar and Cleveland Borough Council
Redcar
TS10 1RT
United Kingdom

Internet address:www.redcar-cleveland.gov.uk

VI.5)Date of dispatch of this notice:
16/08/2017