By browsing our site you agree to our use of cookies. You will only see this message once. Find out more
We regret to inform you that we have ceased publication of current announcements. domain is for sale. Please contact us.

This tender is for the provision of Merchant Services for processing, authorisation and settlement of the University's debit and credit transactions via all payment channels including: customer present (Chip and PIN/contactless payments), customer ...

Contract award notice

Results of the procurement procedure


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
The University of Northampton
Park Campus, Boughton Green Road
United Kingdom
Contact person: Julia Gough
Telephone: +44 1604892663
Fax: +44 1604722106
NUTS code: UKF24

Internet address(es):

Main address:

Address of the buyer profile:

I.2)Joint procurement
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity

Section II: Object

II.1)Scope of the procurement

ITT248 Provision of Merchant Services.

Reference number: ITT248
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:

This tender is for the provision of Merchant Services for processing, authorisation and settlement of the University's debit and credit transactions via all payment channels including: customer present (Chip and PIN/contactless payments), customer not present (Mail Order / Telephone Order) and online (e-commerce).

The University is seeking to develop efficient and cost-effective merchant service arrangements which will be capable of meeting future market and technological changes, and which will meet, and often exceed, user expectations. It is looking for a relationship with an organisation which it can be confident will fulfil all the University's current and future requirements.

It is important that any potential acquiring partner can add value through an effective dedicated corporate support team backed up by a proactive education sector specialist Relationship Manager.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 500 989.00 GBP
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
NUTS code: UKF24
Main site or place of performance:


II.2.4)Description of the procurement:

The current annual payment card turnover is approximately 18 200 000 GBP across over 173 000 transactions.

The University is currently not benefitting from DCC, but wishes to address that through this tender process. Accordingly, the University will be required to appoint a DCC capable PSP. To enable it to fully evaluate potential across all tenderers, your tender response must include information and costs of your preferred PSP that is capable of supporting DCC in conjunction with WPM Education.

The University currently has circa 25 terminals. These are provided by First Data on various rolling contracts. The appointed acquirer will be expected to replace these on a rolling basis with the most suitable option, be it fixed, Bluetooth or mobile. The University expects these to be PCI DSS compliant (version 3.2) terminal solutions.

It should be noted that the University is not PCI-DSS compliant. It has employed a specialist in this area to achieve this and works with Sysnet as its QSA. Compliance is being dealt with on a channel by channel basis. Your response should advise what additional support you could provide the University in achieving and then maintaining compliance.

The Appointee must show a commitment to the continuing development of efficient and cost-effective merchant services, and demonstrate a knowledgeable and pro-active approach to the needs of the University and the wider Higher Education sector.

The University requires charging arrangements that are economic, transparent and provide incentives to both parties to operate the services efficiently. Tenderers are required to quote transaction charges on an Interchange Plus or Plus Plus basis.

The University will wish to take advantage of technological and other developments during the period of the appointment where these offer improved service and value for money. University of Northampton will expect the advice and support of the appointee to assist in taking advantage of such new developments, both imminent and longer term. It is particularly keen to develop digital Wallet capability at the new Waterside campus development.

Tenderers must submit a detailed implementation plan and timetable showing milestones, responsibilities, critical path analysis, disaster recovery procedures etc. from award to implementation. Tenderers must explain their processes for ensuring the timetable is achievable and that adequate resources are identified from both service provider and client perspectives.

II.2.5)Award criteria
Quality criterion - Name: See II.2.14 for Additional information / Weighting: 60
Price - Weighting: 40
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

II.2.5 - Award Criteria:

- Price/Cost of Contract - 40;

- Core Service Requirements - 20;

- Implementation Process - 15;

- Capability of Platforms - 10;

- Relationship Management - 10;

- Social Impact 5.

Section IV: Procedure

IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2016/S 235-428398
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
V.2.2)Information about tenders
Number of tenders received: 4
Number of tenders received from tenderers from other EU Member States: 1
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Global Payments
51 De Montfort Street
United Kingdom
Telephone: +44 1162524088
NUTS code: UKF21


The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 500 000.00 GBP
Total value of the contract/lot: 500 989.00 GBP
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:

The value in V.2.4 and is an estimated value based on previous 12 month usage.

VI.4)Procedures for review
VI.4.1)Review body
High Court
United Kingdom
VI.4.2)Body responsible for mediation procedures
High Court
United Kingdom
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

The Procurement process will incorporate a standstill period at the point that notification of the proposed award of the contract is communicated to tenderers. That notification will provide information on the award decision as is required by the Public Contracts Regulations 2015.

VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice: