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Service Requirement - Debt Collection (Household only) The scope is for Debt Collection services for United Utilities Household Customers. Debt Collection Agencies play a part in the strategy of recovering debt in at various stages ...

Periodic indicative notice - utilities

This notice is a periodic indicative notice only

Services

Directive 2014/25/EU

Section I: Contracting entity

I.1)Name and addresses
United Utilities Water Limited
02366678
Lingley Mere Business Park
Warrington
WA5 3LP
United Kingdom
Contact person: Susan Owen
Telephone: +44 1925678096
E-mail:
NUTS code: UKD

Internet address(es):

Main address: http://www.unitedutilities.com

Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/43984

I.2)Joint procurement
I.3)Communication
Additional information can be obtained from the abovementioned address
I.6)Main activity
Water

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

PRO003688-Services-Framework-Debt Collection Services.

II.1.2)Main CPV code
79940000
II.1.3)Type of contract
Services
II.1.4)Short description:

Service Requirement - Debt Collection (Household only)

The scope is for Debt Collection services for United Utilities Household Customers. Debt Collection Agencies play a part in the strategy of recovering debt in at various stages within the collections processes.

Debt Collection activities at United Utilities include:

- Recovery of live debt on existing customer base;

- Trace and Collect on Leaver Debts;

- Field visits for various campaign activity;

- Campaign Activity for earlier collections;

- Specialist placement activities e.g. Deceased and enforcement.

II.1.5)Estimated total value
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)
79940000
II.2.3)Place of performance
NUTS code: UKD
II.2.4)Description of the procurement:

Background - Landscape

United Utilities (UU) is the UK's largest listed water company. Through its subsidiary, United Utilities Water Limited, it manages the regulated water and waste-water network in the North West of England, providing services to around 7 000 000 people and businesses. United Utilities deliver around 1 700 000 000 litres of safe clean drinking water to customers every day through around 40 000 km of water pipes. Our vision is to be the best UK water and waste-water company, providing great service to our customers.

Service Requirement - Debt Collection (Household only).

The scope is for Debt Collection services for United Utilities Household Customers. Debt Collection Agencies play a part in the strategy of recovering debt in at various stages within the collections processes.

Debt Collection activities at United Utilities include:

- Recovery of live debt on existing customer base;

- Trace and Collect on Leaver Debts;

- Field visits for various campaign activity;

- Campaign Activity for earlier collections;

- Specialist placement activities e.g. Deceased and enforcement.

The purpose of this PIN is to understand the capability and capacity of the Debt Collection Services market. This information will then be used to help determine United Utilities overall approach and any future strategy in relation to Debt Collection Services.

Interested parties are requested to provide information on how your Company could provide part or all of the services required.

The scope of this requirement may include but is not limited to the following:

- Live 1st and 2nd collection activities;

- Leaver trace and collect activities;

- Panel management;

- End-to-end DCA management;

- Specialist placements;

Interested parties should refer to the Addition Information section VI.3) in this notice which details the response requirements of this PIN.

II.2.14)Additional information
II.3)Estimated date of publication of contract notice:
01/12/2017

Section IV: Procedure

IV.1)Description
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

Section VI: Complementary information

VI.3)Additional information:

United Utilities is seeking to gather information from suppliers with a capability to provide the services either in part or in whole.

If suppliers wish to respond to this notice please provide the following:

1. Company Name;

2. Contact details, including locations, telephone number, email address, main point of contact and position in company;

3. Details of your company's core skills in relation to the scope of services outlined in this notice;

4. Debt Collection Service solutions from your portfolio that will deliver value to United Utilities, with an indicative outline of the delivery to scope and associated cost models. Outlining the benefits of each;

5. Case studies from any similar projects (considering the details outlined in section II.3) that your company has completed within a regulated environment in the last 2 years.

Please provide your response addressed to the contact in point 1.1 no later than 4.9.2017 12:00 noon to the United Utilities Regulatory Procurement Team mailbox:

Suppliers to note that United Utilities are proposing to hold a ‘Supplier Presentation Session’ on either 14.9.2017 or 15.9.2017. This will be dependent on the responses received.

A response to this PIN does not guarantee any invitation to participate in any future procurement process that United Utilities may conduct. Applicants will be required to participate in a pre-qualification process.

VI.5)Date of dispatch of this notice:
14/08/2017