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DDC is looking to replace their entire telephone system during 2017/18. The supplier would also be able to provide lines, call logging and a contact centre solution - all of which are currently being provided by separate suppliers.

Contract notice

Supplies

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
LGSS
Daventry District Council, Lodge Road
Daventry
NN11 4FP
United Kingdom
Contact person: Mr Andrew Wintersgill
Telephone: +44 1327302443
E-mail:
NUTS code: UKF2

Internet address(es):

Main address: http://www.lgssprocurementportal.co.uk

Address of the buyer profile: http://www.lgssprocurementportal.co.uk

I.2)Joint procurement
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://procontract.due-north.com/Advert/Index?advertId=d656a445-8f77-e711-80e3-005056b64545
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://procontract.due-north.com/Advert/Index?advertId=d656a445-8f77-e711-80e3-005056b64545
I.4)Type of the contracting authority
Regional or local authority
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Daventry District Council Telephony Solution.

Reference number: DN291321
II.1.2)Main CPV code
51000000
II.1.3)Type of contract
Supplies
II.1.4)Short description:

DDC is looking to replace their entire telephone system during 2017/18. The supplier would also be able to provide lines, call logging and a contact centre solution - all of which are currently being provided by separate suppliers.

II.1.5)Estimated total value
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)
51340000
II.2.3)Place of performance
NUTS code: UKF2
II.2.4)Description of the procurement:

Daventry District Council is looking to replace their entire telephone system during 2017/18. The Council is looking to find a supplier that would also be able to provide lines, call logging and a contact centre solution - all of which are currently being provided by separate suppliers.

Suppliers would need to consider the following requirements:

On premise system

The Council requires a new telephony solution to be hosted on site on VMWare, whether that solution is provided directly by the supplier or by a third party via the supplier.

Lines

The Council would be looking to transfer the Council's current DDI range of 400 numbers from ISDN to SIP lines, with ISDN back-up.

IP Phone options

The Council is looking for a solution that provides all of the following options: desktop handsets, soft phones with USB/wireless headsets and a mobile solution (e.g. app that integrates with the system).

Call logging software

To be provided by the supplier or by a third party via the supplier.

Contact Centre

The Council will be looking to a supplier to provide both the wider telephony solution, but also an integrated on premise hosted contact centre solution to include the standard range of contact centre features, like call routing, recording, reporting, real-time management information, IVR etc., but must also include:

- CTi - It is essential that the soft phone within the contact centre solution can integrate with the Council's current on premise CRM system provided by Kana (Lagan CRM with Java Screen Phone).

- PCI DSS compliance - must have a solution that ensures this when telephone payments are taken.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Start: 01/11/2017
This contract is subject to renewal: yes
Description of renewals:

To be extended up to a further 2 years.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 04/09/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Date: 04/09/2017
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: yes
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Daventry District Council
Lodge Road
Daventry
NN11 4FP
United Kingdom
E-mail:

Internet address:www.daventrydc.gov.uk

VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice:
03/08/2017