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The Council is seeking to appoint 1 company to a call off contract period of 3 years (with an option to extend for a further 2 years) to provide off site processing resource for Benefits (Housing and Council Tax Reduction). The contract will provide ...

Contract award notice

Results of the procurement procedure

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Southend-on-Sea Borough Council
Civic Centre, Victoria Avenue
Southend-on-Sea
SS2 6YL
United Kingdom
Contact person: Mrs Gillian Shine
Telephone: +44 1702215436
E-mail:
NUTS code: UKH31

Internet address(es):

Main address: http://www.southend.gov.uk/

Address of the buyer profile: http://www.southend.gov.uk/

I.2)Joint procurement
I.4)Type of the contracting authority
Regional or local authority
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Provision of Caseworkers for Remote Processing of Benefits.

Reference number: DN233026
II.1.2)Main CPV code
72310000
II.1.3)Type of contract
Services
II.1.4)Short description:

The Council is seeking to appoint 1 company to a call off contract period of 3 years (with an option to extend for a further 2 years) to provide off site processing resource for Benefits (Housing and Council Tax Reduction). The contract will provide the Council with additional resources if and when required to address work pressures so as to minimise the impact on service delivery.

The Benefits department currently has responsibility for the administration and calculation of over 31 000 Housing and Council Tax Reduction claims and the collection of overpayments and investigation into benefit fraud.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 15 300 000.00 GBP
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
NUTS code: UKH31
II.2.4)Description of the procurement:

The work to be undertaken under this contract will include:

Basic Revenues associated work which are started as a result of a Benefit change or new claim.

Benefits associated work (Housing and/or Council Tax Reduction).

Work assigned to the Contractor will comprise of processing work that has already been received, together with ensuring that account details are updated.

II.2.5)Award criteria
Quality criterion - Name: Quality / Weighting: 40
Price - Weighting: 60
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: DN233026
A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
03/07/2017
V.2.2)Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Serco Limited
Serco House, 16 Bartley Wood Business Park, Hampshire
Hook
RG27 9UY
United Kingdom
NUTS code: UKH31
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 15 300 000.00 GBP
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
TBC
TBC
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice:
01/08/2017