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A Corporate Queue Management System and Public Facing Customer Services Appointment System in order to manage the flow of customers accessing face to face facilities across a network of One Stop Centres and Community Hubs across the city. The ...

Contract award notice

Results of the procurement procedure

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Leeds City Council
Civic Hall
Leeds
LS1 1UR
United Kingdom
Contact person: Zoe Hicks
E-mail:
NUTS code: UK

Internet address(es):

Main address: http://www.leedscitycouncil.gov.uk

I.2)Joint procurement
I.4)Type of the contracting authority
Regional or local authority
I.5)Main activity
Other activity: IT equipment

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Queue and Appointment Management System.

Reference number: DN245929
II.1.2)Main CPV code
48000000
II.1.3)Type of contract
Services
II.1.4)Short description:

A Corporate Queue Management System and Public Facing Customer Services Appointment System in order to manage the flow of customers accessing face to face facilities across a network of One Stop Centres and Community Hubs across the city. The Appointments element will be used by Public Facing Customer Services to help manage enquiries within One Stop Centres/Community Hubs; however the Queue Management element is being procured as a Corporate System. This element can then be utilised elsewhere in the Council once the system is operational within the public facing services outlined in this document.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 175 725.00 GBP
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)
72000000
II.2.3)Place of performance
NUTS code: UK
II.2.4)Description of the procurement:

A Corporate Queue Management System and Public Facing Customer Services Appointment System in order to manage the flow of customers accessing face to face facilities across a network of One Stop Centres and Community Hubs across the city. The Appointments element will be used by Public Facing Customer Services to help manage enquiries within One Stop Centres/Community Hubs; however the Queue Management element is being procured as a Corporate System. This element can then be utilised elsewhere in the Council once the system is operational within the public facing services outlined in this document.

II.2.5)Award criteria
Price
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2017/S 062-116423
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
04/07/2017
V.2.2)Information about tenders
Number of tenders received: 4
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Qmatic (United Kingdom) Ltd
Derwent House Cranfield Technology Park, University Way, Bedfordshire
Cranfield
MK43 0AZ
United Kingdom
NUTS code: UK
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 175 725.00 GBP
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
High Court of Justice
London
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice:
04/07/2017