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TWUL are seeking to award a Framework Agreement for the administration of the Customer Assistance Fund and Trust Fund for our vulnerable customers. Lot one covers the administration of the Customer Assistance Fund which assesses ...

Contract notice - utilities

Services

Directive 2014/25/EU

Section I: Contracting entity

I.1)Name and addresses
Thames Water Utilities Limited
Procurement Support Centre - 3rd Floor East, C/O Mail Room, Rose Kiln Court
Reading
RG2 0BY
United Kingdom
E-mail:
NUTS code: UKJ11

Internet address(es):

Main address: www.thameswater.co.uk

I.2)Joint procurement
I.3)Communication
Access to the procurement documents is restricted. Further information can be obtained at: https://www.thameswater.co.uk/procurement
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.thameswater.co.uk/procurement
I.6)Main activity
Water

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Fund management.

Reference number: FA1345
II.1.2)Main CPV code
66161000
II.1.3)Type of contract
Services
II.1.4)Short description:

TWUL are seeking to award a Framework Agreement for the administration of the Customer Assistance Fund and Trust Fund for our vulnerable customers.

Lot one covers the administration of the Customer Assistance Fund which assesses eligibility for customer debt reduction and social tariffs.

Lot two covers the administration of the Customer Assistance Fund as well as the administration of the Trust Fund. The Trust Fund is an independent charity which provides further support to extremely vulnerable customers and debt organisations. The administration role for the Trust Fund consists of managing the board of trustees, assessing applications and proposing appropriate actions.

The duration of the Framework Agreement length will be an initial three years with the option for TWUL to extend annually to a maximum of eight years.

II.1.5)Estimated total value
Value excluding VAT: 4 428 400.00 GBP
II.1.6)Information about lots
This contract is divided into lots: yes
Tenders may be submitted for all lots
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:

Lots 1 & Lot 2.

II.2)Description
II.2.1)Title:

Customer Assistance Fund Administration Only

Lot No: 1
II.2.2)Additional CPV code(s)
66161000
II.2.3)Place of performance
NUTS code: UKI
NUTS code: UKJ
II.2.4)Description of the procurement:

The scope of this procurement is the administration of the Customer Assistance Fund. This will include the assessment of customers arrears and making recommendations to potentially reduce or clear these arrears.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 3 714 488.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 96
This contract is subject to renewal: yes
Description of renewals:

Any agreement awarded would be for an initial duration of 3 years, with options to extend annually up to a maximum of 8 years.

II.2.9)Information about the limits on the number of candidates to be invited
Envisaged minimum number: 3
Maximum number: 10
II.2.10)Information about variants
Variants will be accepted: yes
II.2.11)Information about options
Options: yes
Description of options:

Contract term will be 3 years with an option to annually extend up to a maximum of 8 years.

II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Customer Assistance Fund and Thames Water Trust Fund Administration

Lot No: 2
II.2.2)Additional CPV code(s)
66161000
II.2.3)Place of performance
NUTS code: UKI
NUTS code: UKJ
II.2.4)Description of the procurement:

The scope of this procurement includes the administration of the Customer Assistance Fund. This will include the assessment of customer's arrears and making recommendations to potentially reduce or clear these arrears. Trust Fund administration covers the administration of the board of trustees, assessment of both organisational applications and individual vulnerable customer applications and proposals for appropriate recommendations, which may include the supply and delivery of white goods.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 4 428 400.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 96
This contract is subject to renewal: yes
Description of renewals:

Any agreement awarded would be for an initial duration of 3 years, with options to extend annually up to a maximum of 8 years.

II.2.9)Information about the limits on the number of candidates to be invited
Envisaged minimum number: 3
Maximum number: 5
II.2.10)Information about variants
Variants will be accepted: yes
II.2.11)Information about options
Options: yes
Description of options:

Contract term will be 3 years with an option to annually extend up to a maximum of 8 years.

II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.4)Objective rules and criteria for participation
List and brief description of rules and criteria:

As detailed in the PQQ Documentation.

III.1.5)Information about reserved contracts
III.1.6)Deposits and guarantees required:

Bonds and -or parent company guarantees of performance and financial standing may be required.

III.1.7)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Specified in the Invitation to Negotiate.

III.1.8)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Consortia may be required to form a legal entity prior to award.

III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Negotiated procedure with prior call for competition
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement: 6
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 04/07/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 9 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: yes
Estimated timing for further notices to be published:

Between 3 & 8 years.

VI.2)Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:

All suppliers who wish to respond to this notice must request a pre-qualification questionnaire (PQQ) by using the link in Section I.3 of this notice, i.e https://www.thameswater.co.uk/procurement

VI.4)Procedures for review
VI.4.1)Review body
Thames Water Utilities Limited
Reading
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

Thames Water Utilities Limited will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.

The Utilities Contracts Regulations 2016 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).

VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice:
19/06/2017