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Eastbourne Theatres Box Office Ticketing System Contract.

Contract award notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Eastbourne Borough Council
East Sussex
For the attention of: 1 Grove Road
BN21 4TW Eastbourne
United Kingdom
Telephone: +44 01323410000

Internet address(es):

General address of the contracting authority:

I.2)Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local sub-divisions
I.3)Main activity
General public services
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract
Eastbourne Theatres Box Office Ticketing System Contract.
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 1: Maintenance and repair services
Main site or location of works, place of delivery or of performance: Theatres.
NUTS code
II.1.3)Information about a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Short description of the contract or purchase(s)
Eastbourne Borough Council seeks tenders for provision of a new Box Office Ticketing system. We are looking to introduce a user-friendly ticketing system for customers and theatre staff at Eastbourne Theatres, which are 3, council owned and operated theatres.
The selected solution will help increase online sales and offer customers an improved level of service across all communication channels but particularly online. The system must be easy to use and adaptable with as little overhead maintenance and administration as possible. There will be a drive to develop the system to ensure that features are up to date and relevant to the current and future ticketing market.
The contract term is expected to be for 3 years with the option to extend annually for a further 2 years.
This contract will be procured using a Competitive Procedure with Negotiation.
All documents must be submitted electronically via the SE Shared Services In-Tend system at:

The anticipated procurement timetable is detailed below:
29.4.2016 Issue of Pre-Qualification Questionnaire (PQQ).
31.5.2016 Return date for PQQs.
10.6.2016 Notification of PQQ results and Issue of Invitations to Tender.
1.7.2016 Last date for questions.
6.7.2016 Final EBC response to questions.
15.7.2016 Closing date for Initial Tender submission.
w/c 25.7.2016 Keep Free for demonstrations.
29.7.2016 De-selection (where applicable) and Requests to Negotiate issued by EBC or; Selection of preferred supplier (and commence Standstill Period).
8.8.2016 Contract Award OR Revised Tender Submissions.
15.8.2016 Selection of preferred supplier (and commence standstill period).
26.8.2016 Contract Award.
30.8.2016 Contract start date.
30th Aug -16th Sept Implementation period.
19th or 26th Sept Go live date.
II.1.5)Common procurement vocabulary (CPV)


II.1.6)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): no
II.2)Total final value of contract(s)
II.2.1)Total final value of contract(s)
Value: 195 000 GBP
Excluding VAT

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Negotiated with a call for competition
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of
1. Price. Weighting 40
2. Quality. Weighting 60
IV.2.2)Information about electronic auction
An electronic auction has been used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority
EBBC - 006972
IV.3.2)Previous publication(s) concerning the same contract

Section V: Award of contract

Lot title: Eastbourne Theatres Box Office Ticketing System Contract
V.1)Date of contract award decision:
V.2)Information about offers
Number of offers received: 6
V.3)Name and address of economic operator in favour of whom the contract award decision has been taken

3rd Floor, 3 Dorset Rise
EC4Y 8EN London
United Kingdom

V.4)Information on value of contract
Initial estimated total value of the contract:
Value: 160 000 GBP
Excluding VAT
Total final value of the contract:
Value: 195 000 GBP
Excluding VAT
V.5)Information about subcontracting
The contract is likely to be sub-contracted: no

Section VI: Complementary information

VI.1)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.2)Additional information:
VI.3)Procedures for appeal
VI.3.1)Body responsible for appeal procedures
VI.3.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: A ten day stand still period was provided to all other tenderers to appeal the award decision.
VI.3.3)Service from which information about the lodging of appeals may be obtained
VI.4)Date of dispatch of this notice: